Subject: Tech Support Candidate - SACHIN KUMAR
From: SACHIN KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 07:47:56 -0400

| | Tech Support Test

Name | SACHIN KUMAR
E-mail | [email-masked]
Phone Number | (+91) 9997555935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dehradun
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TCS | Tech support engineer | 3 month notice period | 25k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Seeing the error first I'll check my internet connection and if there is any error there I'll check router and also check with troubleshooting option in system to detect the error. And after geting error it will be proceed accordingly .
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll turn on Bluetooth and also switch on to Bluetooth speaker and then I'll pair my device with Bluetooth speaker and then it will be connected.
What according to you makes you a good candidate for customer service or technical support job? | Having a quick learning skills and always eager to learn new technologies to perform best in industry.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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