Subject: TEST TEMPLATE
From: AVME Chat <[email-masked]>
To: [email-masked], [email-masked]
Date: Fri, 28 May 2021 16:52:37 +0530

Good day.

I hope this finds you well.

Please find listed below the performance data for the LiveSalesman team for May 27th, 2021.

Total tickets created :

Total tickets created | Groups | | | | | |
Agent Name | HB LiveSalesman | HB-LSM-Followup | HB-LSM-WHATSAPP-NOACTION | HomeBox Instagram | HomeBox KSA | HomeBox UAE | Grand Total
Amir Aziz | 5 | 0 | 0 | 0 | 0 | 0 | 5
Ibrahem Mahmoud | 0 | 0 | 15 | 0 | 0 | 1 | 16
Amr Khalil | 0 | 0 | 0 | 0 | 8 | 0 | 8
Javed Aslam | 0 | 0 | 0 | 0 | 1 | 0 | 1
Malek Hosan | 0 | 0 | 0 | 0 | 1 | 0 | 1
RAMI KASSAM | 0 | 0 | 0 | 0 | 1 | 0 | 1
Yahkoob Erachat | 0 | 0 | 0 | 0 | 4 | 0 | 4
Jok Kuol | 0 | 0 | 0 | 0 | 0 | 3 | 3
Grand Total | 5 | 0 | 15 | 0 | 15 | 4 | 39

Whatsapp chat type:

HB Chat Type | Reason Category | Sub Reason | Count of HB Chat Type
Customer Services | (blank) | (blank) | 10
| Delivery Related | Delayed Delivery (HH) | 1
| | Delivery Status | 3
| Product Complaint | (blank) | 1
| Refunds and Cancelations | Cancelation | 1
Customer Services Total | | | 16
No Answer | No Answer | No Answer | 1
No Answer Total | | | 1
PreSales | Other Enquiry | Store Availability | 5
| | Store Location | 1
| Policy Related | Delivery Cost | 3
| | Delivery Time | 1
| Product Related | Product Specification | 2
PreSales Total | | | 12
Grand Total | | | 29

Total count of ageing for Facebook:

Facebook | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Mohd Adeel Akhter | 0 | 1 | 1 | 0 | 3 | 1 | 6
Amir Aziz | 0 | 0 | 0 | 0 | 0 | 5 | 5
Hasan Nour | 0 | 0 | 0 | 0 | 0 | 8 | 8
Ankit Kumar | 0 | 0 | 0 | 0 | 0 | 2 | 2
Grand Total | 0 | 1 | 1 | 0 | 3 | 16 | 21

Total count of ageing for Whatsapp:

Whatsapp | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Jok Kuol | 1 | 0 | 0 | 0 | 1 | 0 | 2
Sreelal.t CT | 1 | 0 | 0 | 0 | 1 | 4 | 6
Adam musa yagoub yousif | 1 | 0 | 0 | 1 | 1 | 0 | 3
Abu Sufian | 1 | 0 | 1 | 1 | 3 | 1 | 7
Mosab Mohammed Abdalla Nasreldin | 0 | 1 | 1 | 0 | 0 | 3 | 5
Ankit Kumar | 0 | 0 | 2 | 2 | 0 | 0 | 4
Ibrahem Mahmoud | 0 | 0 | 1 | 0 | 0 | 0 | 1
Grand Total | 4 | 1 | 5 | 4 | 6 | 8 | 28

Total count of ageing for emails(UAE):

Emails UAE | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Abdul Saboor | 1 | 0 | 0 | 0 | 0 | 0 | 1
Ankit Kumar | 0 | 0 | 1 | 0 | 1 | 2 | 4
Murtaza Kutiyanawala | 0 | 0 | 0 | 0 | 3 | 1 | 4
Sreelal.t CT | 0 | 0 | 0 | 0 | 1 | 1 | 2
Waseem Ahemad . Khan | 0 | 0 | 0 | 0 | 1 | 1 | 2
Mohammed Ali | 0 | 0 | 0 | 0 | 0 | 3 | 3
Mohammad Faizan | 0 | 0 | 0 | 0 | 0 | 1 | 1
Grand Total | 1 | 0 | 1 | 0 | 6 | 9 | 17

Total count of ageing for emails(KSA):

Emails KSA | Ageing | | | | | |
Agent Name | 15+ Days | 11-15 Days | 7-10 Days | 5-6 Days | 3-4 Days | 0-2 Days | Grand Total
Malek Hosan | 12 | 2 | 2 | 1 | 6 | 2 | 25
Amr Khalil | 10 | 2 | 3 | 2 | 1 | 13 | 31
RAMI KASSAM | 5 | 2 | 1 | 4 | 3 | 0 | 15
Saleh Ahmed | 4 | 1 | 1 | 2 | 3 | 10 | 21
Javed Aslam | 7 | 1 | 7 | 2 | 0 | 4 | 21
Hasan Nour | 7 | 0 | 0 | 0 | 0 | 0 | 7
Yahkoob Erachat | 4 | 0 | 4 | 1 | 2 | 6 | 17
Qeyamuddin Lsm | 2 | 0 | 3 | 1 | 0 | 7 | 13
Mohd Iqbal | 2 | 1 | 3 | 0 | 0 | 0 | 6
Mohd Adeel Akhter | 1 | 0 | 0 | 0 | 0 | 0 | 1
Grand Total | 54 | 9 | 24 | 13 | 15 | 42 | 157

Please feel free to reach out for any further clarifications.