Subject: Tech Support Candidate - Deepak Mehta
From: Deepak Mehta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 06:41:56 -0400

| | Tech Support Test

Name | Deepak Mehta
E-mail | [email-masked]
Phone Number | (011) 9810563588
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Biz2Cr | Sr. Associate | April-21 | 47000
Previous Employer 1 | Upadpro | Sr. Associate | to July-19 | 37000
Previous Employer 2 | Info fix | Sr. Associate | Aug-17 | 25000

In your past experience you have (select all that applies) | Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 Restart My Device
2 Make Sure the Internet Connection Works
3 Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to settings.
2.Tap the Bluetooth option.
3.Turn on Bluetooth.
4.A list of available devices will appear.
5.If your speaker is not listed, press the button on your speaker that makes it discoverable – it's often a button with a Bluetooth symbol on it.

What according to you makes you a good candidate for customer service or technical support job?

1.Passion for customer service
2.Honesty
3.Problem-solving skills
4.Confidence
5.Passion for helping people
6.Energetic personality
7.Customer-focused
8.Empathy
9.Patience
10.Problem-solving skills
11.Ability to learn quickly
12.Past experience

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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