Subject: New Reply Received - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 09:28:49 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Virtual meeting follow up  Ticket comment <div dir="auto">The video will show nothing more than exactly what i describe. I push the button and nothing happens. That's it. There's nothing to video really. </div>
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<div dir="auto" id="composer_signature">Sincerely<div dir="auto"><br></div>
<div dir="auto">ROBERT DIAZ</div>
<div dir="auto">Managing Director</div>
<div dir="auto">Diaz Group Investments Pty Ltd</div>
<div dir="auto">0404 444 911</div>
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<div>-------- Original message --------</div>
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<div>From: Les Mills International &lt;[email-masked]&gt; </div>
<div>Date: 28/5/21  19:15  (GMT+10:00) </div>
<div>To: [email-masked] </div>
<div>Cc: [email-masked], [email-masked], [email-masked] </div>
<div>Subject: Re: Fw: Virtual meeting follow up </div>
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	<div>Hi Robert,</div>
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<div>If you’re able to grab a short video next time you’re on site I’d be happy to raise it with the development team, as I’m unable to replicate it myself.</div>
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<div>Many thanks </div>
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<div>Charlotte <br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a><br>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I can’t get a video as I’m out on site but all it does is flash like it’s been pressed but nothing happens. Stays on the same screen.</span></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-family:"Century Gothic",sans-serif;color:gray'>Director</span>
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<b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-family:"Century Gothic",sans-serif;color:#7F7F7F'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Phone</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'> 0404 444 911</span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, 28 May 2021 11:52 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for sending the screen shots.  Yes, it should be a functioning button from the Timetable tab.  Could you send me a video if what happens when you click on 'Choose your favourite class' from the Timetable tab please.  When clicked, it should revert to the Classes tab where the latest releases will be displayed as default, and a play symbol should be seen in the middle of the release image.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 May at 2:07 PM <span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Yes I see that. The only real question is however, is that text at the bottom right supposed to be a functioning button? Or is the only way to select classes with eth CLASSES tab at the top?</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>User is: 500727</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, 28 May 2021 10:45 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for raising this.  Robert, can you see the 'Classes' tab at the top of the App, next to Timetable?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please confirm your Virtual username, which is a 6 digit number so I can look into this in more detail, it can be found by unlocking the padlock to the top right of the App and going to Settings.  Under 'Account' is your username.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a> </span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4586:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4586:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586