Subject: Tech Support Candidate - Abhishekkumar Singh
From: Abhishekkumar Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 04:38:49 -0400

| | Tech Support Test

Name | Abhishekkumar Singh
E-mail | [email-masked]
Phone Number | (91) 7977131363
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Jaunpur Uttar Pradesh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ikya Human capital solutions Pvt ltd | Network Engineer | Currently working | 23000
Previous Employer 1 | Lobo staffing solutions Pvt ltd | Associate | 10oct2017 | 14200
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all check whether link input is proper or not .If proper and getting site can't be reach check whether wifi aur lan connected to system properly .if proper still same issue check whether browser is properly updated or not coz it happens some websites doesn't support browser .Check whether security software on system is blocking websites or not and some times loads on browser also coz such type of issue so will clear browsing history for both advance and basic with all check marks where cache and cookies get clear .Finally checking this we can get the solution and from network or security end websites may be block at organization on firewall so have to check the logs at firewall end where some policy or webfilter may be applied for blocking so with proper approval according to audit point of view we can unblock it
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First of start bluetooth button on speaker and then on bluetooth for mobile .search speaker bluetooth name device on mobile and try to connect the same where it will ask for pair with some code have to accept the same and pairing will be done after pairing it will be connected and we can use the same
What according to you makes you a good candidate for customer service or technical support job? | Mainly my troubleshooting skills for which I have already received many achievements.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |