Subject: Tech Support Candidate - Divyanshu Gaur
From: Divyanshu Gaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 04:26:07 -0400

| | Tech Support Test

Name | Divyanshu Gaur
E-mail | [email-masked]
Phone Number | (70174) 00631
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | BULANDSHAHR
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Paytm | Fraud Analyst | 17 may 2021 | 19500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Most of the time error is for proxy server we can reset the proxy settings and allow for the particular site.
I have worked with news1 India news channels fir 2 years.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open speaker bluetooth
Open phone bluetooth
Scan device select it pair it and now you can enjoy the audio on bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Knowledge and creativity.
Sometimes previous knowledge fails in handling the situation there comes the higher order thinking and creativity which gives me perfection in this role.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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