Subject: Tech Support Candidate - AVINASH KUMAR
From: AVINASH KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 04:24:24 -0400

| | Tech Support Test

Name | AVINASH KUMAR
E-mail | [email-masked]
Phone Number | (+91) 8521763836
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | NOIDA SECTOR 18
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | VICET (P) LTD. | DESKTOP SUPPORT ENGINEER | MATCH 2021 | 18,500
Previous Employer 1 | NR TECHNOSERVE (P) LTD. | DESKTOP SUPPORT ENGINNER | DECEMBER 2019 | 17,500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I WOULD CHECK THE NETWORK CONNECTION WHILE USING ( PING.GOOGLE.COM) FROM RUN COMMAND.

If the internet connection is working fine, then we may refresh the web page , or we may start DNS service while using ( services.msc)

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open Bluetooth setting and click on find the device option. once the device found we can click on pair button
What according to you makes you a good candidate for customer service or technical support job? | Having 3 years experience in IT must help me for being a technical support. although I am very passionate about my Roles & Responsibilities.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |