Subject: Tech Support Candidate - Palvinder Singh
From: Palvinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 02:11:59 -0400

| | Tech Support Test

Name | Palvinder Singh
E-mail | [email-masked]
Phone Number | (91) 85860425*
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | South Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Quatrro Global services Pvt Ltd | Senior solution engineer | 18 March 2020 | 34,000
Previous Employer 2 | Snapdeal.com | Customer Experience Executive | 3 March 2016 | 28,000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. The error may occur because of internet issue, so I would right click on internet connection bar on right side at the bottom on screen and try to do auto troubleshoot. If still exists then it must be hardware issue.
2. Other error may occur if there is a pop-up block to the website, then I should give allowance to the website I m visiting, via changing the settings.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Need to open Bluetooth settings, then switch on the bluetooth bar and Bluetooth speaker simultaneously. Then need search for bluetooth name and click on connect/pairing the device or add device.
What according to you makes you a good candidate for customer service or technical support job? | In my last company I worked for America's leading IT products distributor "Techdata corporation". I was in pre-sales for brand like Cisco, HP, MicroFocus and Trendmicro, where I used to create estimate quote pricing for B2B international clients requests.(via calls and emails) Also many times need to troubleshoot there concern if they do not have exact model number of the products or do not know the exact configuration they require for there end users.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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