Subject: Tech Support Candidate - Ajeet Singh
From: Ajeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 01:56:49 -0400

| | Tech Support Test

Name | Ajeet Singh
E-mail | [email-masked]
Phone Number | (91) 9897510950
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Saharanpur (U.P)
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CPPRI | Administrative Executive (I.T) | 9 Months | 27500/-
Previous Employer 1 | CPPRI | JRF (I.T) | 46 Months | 31400/-
Previous Employer 2 | CPPRI | P.A (C.A) | 23 months | 19500/-

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check your net. After that, Open a new tab and check to see if you can load another website like
youtube, amarujala.com etc.

open your browser Click the Library button library icon on your toolbar.
click the menu button
Click History and select Clear Recent History….
In the Time Range to clear drop-down select Everything.
Below the drop-down menu, select both Cookies and Cache. Make sure other items you want to keep are not selected.
Click OK.

After that restart the computer...

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings
after that search  Bluetooth option then click on bluetooth, Turn on Bluetooth
A list of available devices will appear.
Select the bluetooth device.

If your speaker is not listed, press the button on your speaker that makes it discoverable –
it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker
and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job?

I feel that I’m qualified because I have a Master degree in Computer Application.
I have advanced skills with customer support System & Network Administrator also,
I have Four years of experience as a technical support in the Autonomous body organization.
I know your company operates on global scale, and I can provide support in both Hindi & English.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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