Subject: Tech Support Candidate - Ranjana Kumari
From: Ranjana Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 01:14:19 -0400

| | Tech Support Test

Name | Ranjana Kumari
E-mail | [email-masked]
Phone Number | (91) 8252307941
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vivo Mobile Ind Pvt Limited | System engineer | 7 march 2020 | 23500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will close the window and again try to open. 2. If still i am not able to open the website then i will clear browser history.
3.Still if not able to open then i will check internet connectivity regarding issues

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Open your phone and turn the Bluetooth on.
2. Switch on the speaker Bluetooth.
3. Search the name of speaker device in phone Bluetooth devices.
4. Allow pairing of device and our speaker will be connected to phone

What according to you makes you a good candidate for customer service or technical support job? | Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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