Subject: Tech Support Candidate - garima khanna
From: garima khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 28 May 2021 00:31:07 -0400

| | Tech Support Test

Name | garima khanna
E-mail | [email-masked]
Phone Number | (91) 9729671953
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | karnal
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | tcs | ASE | may2019 | 25k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly ask users name
check the account
guide user to reboot the machine
if still error
guide user to use different browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to on bluetooth to both the device
then we check the name of speaker device in our phone then connect the speaker
hence speaker will connect

What according to you makes you a good candidate for customer service or technical support job? | we are working for the customers support and our main  important position is to customer satisfication in a best possible way
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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