Subject: New Reply Received - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 04:12:12 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Fw: Virtual meeting follow up  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">I can’t get a video as I’m out on site but all it does is flash like it’s been pressed but nothing happens. Stays on the same screen.</span></div>
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<b><span style='font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-family:"Century Gothic",sans-serif;color:gray'>Director</span>
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<b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-family:"Century Gothic",sans-serif;color:#7F7F7F'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Phone</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'> 0404 444 911</span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#1F497D'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, 28 May 2021 11:52 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Robert,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for sending the screen shots.  Yes, it should be a functioning button from the Timetable tab.  Could you send me a video if what happens when you click on 'Choose your favourite class' from the Timetable tab please.  When clicked, it should revert to the Classes tab where the latest releases will be displayed as default, and a play symbol should be seen in the middle of the release image.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 May at 2:07 PM <span class="separator">, Robert Diaz &lt;[email-masked]&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>Yes I see that. The only real question is however, is that text at the bottom right supposed to be a functioning button? Or is the only way to select classes with eth CLASSES tab at the top?</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;mso-fareast-language:EN-US'>User is: 500727</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Email</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness Australia</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>  </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><a href="http://www.anytimefitness.com.au/" rel="noreferrer"><span style='font-family:"Century Gothic",sans-serif;color:#0563C1'>www.anytimefitness.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#333300'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Friday, 28 May 2021 10:45 AM<br><b>To:</b> [email-masked]<br><b>Cc:</b> [email-masked]; [email-masked]<br><b>Subject:</b> Re: Fw: Virtual meeting follow up</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for raising this.  Robert, can you see the 'Classes' tab at the top of the App, next to Timetable?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Please confirm your Virtual username, which is a 6 digit number so I can look into this in more detail, it can be found by unlocking the padlock to the top right of the App and going to Settings.  Under 'Account' is your username.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Fri, 28 May at 1:19 PM <span class="separator">, Jasmine &lt;[email-masked]&gt; wrote: </span></span></div>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Robert,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>This is very strange and I have not heard of this particular issue before.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I assume all the downloads have been complete by now?</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I have copied the Les Mills International Virtual Help desk into this email. They may have more information as to why this is happening. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a id="OWAAM437616" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Arial",sans-serif;text-decoration:none'>@Les Mills International</span></a> are you able to provide guidance at your earliest convenience? This club is launching on Monday the 31st of May. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Robert Diaz &lt;[email-masked]&gt;<br><b>Sent:</b> Thursday, 27 May 2021 7:30 PM<br><b>To:</b> Jasmine Bourchier &lt;[email-masked]&gt;<br><b>Subject:</b> RE: Virtual meeting follow up</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Yes equipment was all received just fine. Thanks. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We’re running tests on the system and have one problem. We cannot seem to play OnDemand. Whether we have Always On or Scheduled Blocks. The green button on the bottom right ‘CHOOSE YOUR FAVOURITE CLASS’ is non-responsive. It just flashes like it’s been presses but nothing happens. I also click on the ‘OnDemand’ block and it comes up with a pop up and button saying SELECT CLASS. When I click that it is also non-responsive. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Can you please look into it so we can resolve this issue. Thanks. </span></div>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#8064A2'>Robert Diaz</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Director</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Anytime Fitness</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>Ballina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Coffs Harbour </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Toormina </span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'>|</span></b><b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'> Currumbin</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#7F7F7F'>Address:</span></b><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:#595959'> Level 1</span><span style='font-size:10.0pt;font-family:"Century Gothic",sans-serif;color:gray'>, 92-98 Harbour Dr, Coffs Harbour NSW 2450</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> Jasmine Bourchier &lt;[email-masked]&gt; <br><b>Sent:</b> Thursday, 27 May 2021 4:53 PM<br><b>To:</b> [email-masked]; Robert Diaz &lt;[email-masked]&gt;<br><b>Subject:</b> Re: Virtual meeting follow up </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Caliie and Robert,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Me again.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I just wanted to make sure you received your Les Mills SMARTTECH® equipment recently? </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>If so, that would be a great opportunity to do an announcement post on your socials that your members are getting the best in group fitness equipment soon </span><span style='font-size:10.0pt;font-family:"Segoe UI Emoji",sans-serif;color:black'>&#128578;</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> Something they will definitely get excited about!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Sent:</b> Thursday, 27 May 2021 4:41 PM<br><b>To:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a> &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Robert Diaz &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br><b>Subject:</b> Virtual meeting follow up</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Callie and Robert,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks for your time on the phone today. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>The link below will take you to a <span class="xxxxxxmark4pz3g50t7"><b>Virtual</b></span><b> <span class="xxxmarkq63pndmen">Marketing</span> <span class="xxxxxxxmarky9w5vjf5f">Guide</span>.</b> Please note that the embedded links in this pdf will send you to a Brand Central log in but this login is for non-Australian partnered clubs. Please continue to log into Brand Central through the Australian website (lesmills.com.au). </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="https://www.dropbox.com/s/bfqznbhgsf4061y/Virtual%20Marketing%20Guide.pdf?dl=0" target="_blank" rel="noreferrer">https://www.<span class="xxmarkgof1orsab">dropbox</span>.com/s/bfqznbhgsf4061y/<span class="xxxxxxmark4pz3g50t7">Virtual</span>%20Marketing%20Guide.pdf?dl=0</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Please see attached some of the resources that are mentioned in the marketing manual that are not accessible on your club's Brand Central portal due to cross-agency technicalities. </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><u><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>PROGRAM IMPLEMENTATION MANUAL</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Please find attached your "How to Launch Virtual" guide. It has been designed to support you with the implementation &amp; launch of Les Mills virtual programs; it is your blueprint for success and includes helpful tips, advice and guidelines. </span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:#C82613;background:white'>**Please have this manual available during our calls**</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>@callie</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> Please refer to Pages 37-40 of this manual for your staff training workshop tomorrow</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Below is a link to the <b>LMI support portal.</b> This is a really handy hub for troubleshooting your LM Virtual App. Not that you should expect any issues. It is our most reliable virtual platform!</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/home" target="_blank" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/home</a></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Below is a shortcut to a video on how your members can use On-Demand, should you add this function in the future. You might want to use this in your education pieces within your marketing plan if you add this on.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Please ensure your iPad is locked to the home screen of the app and that members can only play ON-DEMAND during an ON-DEMAND window that has been scheduled by you. This will prevent members from overriding your timetable. There are two action points below:</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><u><span style='font-size:14.0pt;font-family:"Arial",sans-serif;color:#C82613'>1 - The iPad must always be locked</span></u></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'> after you've finished with it, otherwise, members can make changes to the schedule and even delete your timetable! So it's very important that it's always locked.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><u><span style='font-size:14.0pt;font-family:"Helvetica",sans-serif;color:#C82613'>2 - Please could you double-check these settings on the iPad:</span></u></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Secondly, please ensure ALWAYS ON DEMAND is TURNED OFF - <span style="background:yellow">(so opposite to picture below</span>). ALWAYS ON will allow members to <span class="xxxmarklnadq15pe">access</span> ON DEMAND at any time of day, outside ON DEMAND time, so it is very IMPORTANT that this is<span style="background:#FFFF80"> TURNED OFF</span>.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xxxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="http://www.lesmills.com.au/" target="_blank" title="http://www.lesmills.com.au/
Ctrl+Click or tap to follow the link" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica",sans-serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://www.lesmills.com.au/clubs/reset-your-club" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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<span style='font-size:8.0pt;font-family:"Helvetica",sans-serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif;color:black'> </span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4586:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586