Subject: Ticket re-opened - [#4586] Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 04:12:12 +0000

Hi Pritish Nandi,  Ticket “#4586 – Fw: Virtual meeting follow up” has been reopened, please visit https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586 to view the ticket.  Ticket comment   
 Hi Charlotte, 

  

 I can’t get a video as I’m out on site but all it does is flash like it’s been pressed but nothing happens. Stays on the same screen. 

  

 
Robert Diaz| Director

 

 
 
Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin

 
 
Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450

 
 
Phone: 0404 444 911

 
 
Email: [email-masked]  

 

 
 
Anytime Fitness Australia  www.anytimefitness.com.au  

 

 

 

 

  
 From: Les Mills International <[email-masked]>  Sent: Friday, 28 May 2021 11:52 AM To: [email-masked] Cc: [email-masked]; [email-masked]; [email-masked] Subject: Re: Fw: Virtual meeting follow up

 

 

 
 Hi Robert, 

 
 
 ​ 

 
 
 Thanks for sending the screen shots.  Yes, it should be a functioning button from the Timetable tab.  Could you send me a video if what happens when you click on 'Choose your favourite class' from the Timetable tab please.  When clicked, it should revert to the Classes tab where the latest releases will be displayed as default, and a play symbol should be seen in the middle of the release image. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 

 
 
   Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586  

 

   

  
 
On Fri, 28 May at 2:07 PM , Robert Diaz <[email-masked]> wrote: 

 

 Yes I see that. The only real question is however, is that text at the bottom right supposed to be a functioning button? Or is the only way to select classes with eth CLASSES tab at the top? 

 

 

 

 

 

 

 
 
User is: 500727

 

   

 

Robert Diaz| Director 

 

   

 

Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin 

 

 
Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450 

 

 
Phone: 0404 444 911 

 

 
Email: [email-masked]  

 

   

 

Anytime Fitness Australia  www.anytimefitness.com.au   

 

   

 

 

 

 

 

 
From: Les Mills International <[email-masked]>  Sent: Friday, 28 May 2021 10:45 AM To: [email-masked] Cc: [email-masked]; [email-masked] Subject: Re: Fw: Virtual meeting follow up 

 

   

 

  
 Hi Jasmine, 

  
  
 ​ 

  
  
 Thanks for raising this.  Robert, can you see the 'Classes' tab at the top of the App, next to Timetable? 

  
  
 ​ 

  
  
 Please confirm your Virtual username, which is a 6 digit number so I can look into this in more detail, it can be found by unlocking the padlock to the top right of the App and going to Settings.  Under 'Account' is your username. 

  
  
 ​ 

  
  
 Thanks 

  
  
 ​ 

  
  
 Charlotte  Ticket: https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586  

  

 

  
 
 On Fri, 28 May at 1:19 PM , Jasmine <[email-masked]> wrote:  

 

Hi Robert, 

 

  

 

  
 
This is very strange and I have not heard of this particular issue before.

 

   

  

I assume all the downloads have been complete by now?

 

   

  

I have copied the Les Mills International Virtual Help desk into this email. They may have more information as to why this is happening. 

 

   

  

@Les Mills International are you able to provide guidance at your earliest convenience? This club is launching on Monday the 31st of May. 

 

   

  

Thanks 

 

 
​

 

 
Kind Regards, 

 

   

  

Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download. 

 

 

 

   
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. 

 

 

 

From: Robert Diaz <[email-masked]> Sent: Thursday, 27 May 2021 7:30 PM To: Jasmine Bourchier <[email-masked]> Subject: RE: Virtual meeting follow up 

 

   

  

 
  
 Yes equipment was all received just fine. Thanks.  

  

 

  
 We’re running tests on the system and have one problem. We cannot seem to play OnDemand. Whether we have Always On or Scheduled Blocks. The green button on the bottom right ‘CHOOSE YOUR FAVOURITE CLASS’ is non-responsive. It just flashes like it’s been presses but nothing happens. I also click on the ‘OnDemand’ block and it comes up with a pop up and button saying SELECT CLASS. When I click that it is also non-responsive.  

  

 

  
 Can you please look into it so we can resolve this issue. Thanks.  

  

 

 

Robert Diaz| Director 

 

 

 

  
 
Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin 

 

 
Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450 

 

 
Phone: 0404 444 911 

 

 
Email: [email-masked]  

 

 

 

  
 
Anytime Fitness Australia  www.anytimefitness.com.au   

 

 

 

  

 

  

    

  

From: Jasmine Bourchier <[email-masked]>  Sent: Thursday, 27 May 2021 4:53 PM To: [email-masked]; Robert Diaz <[email-masked]> Subject: Re: Virtual meeting follow up 

 

   

  

Hi Caliie and Robert, 

 

 

 

   
 
Me again. 

 

 

 

   
 
I just wanted to make sure you received your Les Mills SMARTTECH® equipment recently?  

 

   

 

   

 
If so, that would be a great opportunity to do an announcement post on your socials that your members are getting the best in group fitness equipment soon 🙂 Something they will definitely get excited about! 

 

 
​ 

 

 
Kind Regards, 

 

 

 

  
 
Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download. 

 

 

 

    
 
The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments. 

 

 

 

 

   

 
From: Jasmine Bourchier <[email-masked]> Sent: Thursday, 27 May 2021 4:41 PM To: [email-masked] <[email-masked]>; Robert Diaz <[email-masked]> Subject: Virtual meeting follow up 

 

   

   

   

 

   

 
Hi Callie and Robert, 

 

   

 

   

 
Thanks for your time on the phone today.  

 

 

 

 

The link below will take you to a Virtual Marketing Guide. Please note that the embedded links in this pdf will send you to a Brand Central log in but this login is for non-Australian partnered clubs. Please continue to log into Brand Central through the Australian website (lesmills.com.au).  

 

 
https://www.dropbox.com/s/bfqznbhgsf4061y/Virtual%20Marketing%20Guide.pdf?dl=0 

 

 

 

 

  

 

 
Please see attached some of the resources that are mentioned in the marketing manual that are not accessible on your club's Brand Central portal due to cross-agency technicalities.  

 

 

 

 

PROGRAM IMPLEMENTATION MANUAL 

 

 
Please find attached your "How to Launch Virtual" guide. It has been designed to support you with the implementation & launch of Les Mills virtual programs; it is your blueprint for success and includes helpful tips, advice and guidelines. **Please have this manual available during our calls** 

 

  
 
@callie Please refer to Pages 37-40 of this manual for your staff training workshop tomorrow 

 

 

 

 

Below is a link to the LMI support portal. This is a really handy hub for troubleshooting your LM Virtual App. Not that you should expect any issues. It is our most reliable virtual platform! 

 

 

 

   
 
https://lesmillsvirtualapp.freshdesk.com/en/support/home 

 

 

 

 

  

 

 
Below is a shortcut to a video on how your members can use On-Demand, should you add this function in the future. You might want to use this in your education pieces within your marketing plan if you add this on. 

 

   

 

   

https://www.youtube.com/watch?v=rKu3f-aQ4xk&feature=youtu.be 

 

 

 

 

 

 

  
 
Please ensure your iPad is locked to the home screen of the app and that members can only play ON-DEMAND during an ON-DEMAND window that has been scheduled by you. This will prevent members from overriding your timetable. There are two action points below: 

 

 

  

 

 

1 - The iPad must always be locked after you've finished with it, otherwise, members can make changes to the schedule and even delete your timetable! So it's very important that it's always locked. 

 

 

 

  

 

  

 

 

 

  

 

 
2 - Please could you double-check these settings on the iPad: 

 

   

 

   

Please ensure Guided Access is TURNED ON. You can access this through Accessibility - Guided Access - TURN ON 

 

 

 

 

 

   

  

 

   

 

   

Secondly, please ensure ALWAYS ON DEMAND is TURNED OFF - (so opposite to picture below). ALWAYS ON will allow members to access ON DEMAND at any time of day, outside ON DEMAND time, so it is very IMPORTANT that this is TURNED OFF. 

 

 

 

   

 

   

 

   

 

  

 

  

 

  

  

 

 
Kind Regards, 

 

 

 

  
 
Jasmine Bourchier | National Launch Coach 

 

 
Les Mills Asia Pacific | [email-masked] 

 

 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 

 

 
tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au 

 

 
Grab your comprehensive guide to reopening from our online Re-Set Hub - click here to download. 

 

 

 

    
 
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