Subject: Ticket Assigned - Fw: Virtual meeting follow up
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 28 May 2021 04:05:03 +0000

Hi Pritish Nandi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Fw: Virtual meeting follow up Hi Robert,

This is very strange and I have not heard of this particular issue before.

I assume all the downloads have been complete by now?

I have copied the Les Mills International Virtual Help desk into this email. They may have more information as to why this is happening.

@Les Mills International<mailto:[email-masked]> are you able to provide guidance at your earliest convenience? This club is launching on Monday the 31st of May.

Thanks

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________
From: Robert Diaz <[email-masked]>
Sent: Thursday, 27 May 2021 7:30 PM
To: Jasmine Bourchier <[email-masked]>
Subject: RE: Virtual meeting follow up

Yes equipment was all received just fine. Thanks.

We’re running tests on the system and have one problem. We cannot seem to play OnDemand. Whether we have Always On or Scheduled Blocks. The green button on the bottom right ‘CHOOSE YOUR FAVOURITE CLASS’ is non-responsive. It just flashes like it’s been presses but nothing happens. I also click on the ‘OnDemand’ block and it comes up with a pop up and button saying SELECT CLASS. When I click that it is also non-responsive.

Can you please look into it so we can resolve this issue. Thanks.

Robert Diaz| Director

Anytime Fitness Ballina | Coffs Harbour | Toormina | Currumbin

Address: Level 1, 92-98 Harbour Dr, Coffs Harbour NSW 2450

Phone: 0404 444 911

Email: [email-masked]<mailto:[email-masked]>

Anytime Fitness Australia  www.anytimefitness.com.au<http://www.anytimefitness.com.au/>

From: Jasmine Bourchier <[email-masked]>
Sent: Thursday, 27 May 2021 4:53 PM
To: [email-masked]; Robert Diaz <[email-masked]>
Subject: Re: Virtual meeting follow up

Hi Caliie and Robert,

Me again.

I just wanted to make sure you received your Les Mills SMARTTECH® equipment recently?

If so, that would be a great opportunity to do an announcement post on your socials that your members are getting the best in group fitness equipment soon ? Something they will definitely get excited about!

​

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

________________________________

From: Jasmine Bourchier <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 27 May 2021 4:41 PM
To: [email-masked]<mailto:[email-masked]> <[email-masked]<mailto:[email-masked]>>; Robert Diaz <[email-masked]<mailto:[email-masked]>>
Subject: Virtual meeting follow up

Hi Callie and Robert,

Thanks for your time on the phone today.

The link below will take you to a Virtual Marketing Guide. Please note that the embedded links in this pdf will send you to a Brand Central log in but this login is for non-Australian partnered clubs. Please continue to log into Brand Central through the Australian website (lesmills.com.au).

https://www.dropbox.com/s/bfqznbhgsf4061y/Virtual%20Marketing%20Guide.pdf?dl=0

Please see attached some of the resources that are mentioned in the marketing manual that are not accessible on your club's Brand Central portal due to cross-agency technicalities.

PROGRAM IMPLEMENTATION MANUAL

Please find attached your "How to Launch Virtual" guide. It has been designed to support you with the implementation & launch of Les Mills virtual programs; it is your blueprint for success and includes helpful tips, advice and guidelines. **Please have this manual available during our calls**

@callie Please refer to Pages 37-40 of this manual for your staff training workshop tomorrow

Below is a link to the LMI support portal. This is a really handy hub for troubleshooting your LM Virtual App. Not that you should expect any issues. It is our most reliable virtual platform!

https://lesmillsvirtualapp.freshdesk.com/en/support/home

Below is a shortcut to a video on how your members can use On-Demand, should you add this function in the future. You might want to use this in your education pieces within your marketing plan if you add this on.

https://www.youtube.com/watch?v=rKu3f-aQ4xk&feature=youtu.be

Please ensure your iPad is locked to the home screen of the app and that members can only play ON-DEMAND during an ON-DEMAND window that has been scheduled by you. This will prevent members from overriding your timetable. There are two action points below:

1 - The iPad must always be locked after you've finished with it, otherwise, members can make changes to the schedule and even delete your timetable! So it's very important that it's always locked.

2 - Please could you double-check these settings on the iPad:

Please ensure Guided Access is TURNED ON. You can access this through Accessibility - Guided Access - TURN ON

Secondly, please ensure ALWAYS ON DEMAND is TURNED OFF - (so opposite to picture below). ALWAYS ON will allow members to access ON DEMAND at any time of day, outside ON DEMAND time, so it is very IMPORTANT that this is TURNED OFF.

Kind Regards,

Jasmine Bourchier | National Launch Coach

Les Mills Asia Pacific | [email-masked]<mailto:[email-masked]>

PO Box 3998 Manuka ACT 2603 AUSTRALIA

tel +61 2 6215 8120 | fax +612 6282 0563 | www.lesmills.com.au<http://www.lesmills.com.au/>

Grab your comprehensive guide to reopening from our online Re-Set Hub - click here<https://www.lesmills.com.au/clubs/reset-your-club> to download.

The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.

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 https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4586