Subject: Trainer Candidate - SARBOJIT BHATTACHARJEE
From: SARBOJIT BHATTACHARJEE <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 12:15:09 -0400

| | Tech Support Test

Name | SARBOJIT BHATTACHARJEE
E-mail | [email-masked]
Phone Number | (91) 9062537928
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Kolkata

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Seller Services Pvt Ltd | Consultant | Working | 25000
Previous Employer 1 | Sonodyne | Production Supervisor | 19/08/2019 | 11000
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | To accommodate the monthly production target with Customer needs by continuous improvement and development in existing process to deliver the best quality products to the customers.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | During Contingency it was challenging to abstract the manpower and distribute the headcount as per the requirement so that the metrics remain green.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good custom service is the result of a specific customer centric role to deliver results.

Great Customer service is the combination of multiple platforms and tools with the help of dynamic leadership qualities to deliver results.

What according to you makes you a good candidate for this position? | A good candidate is the one who is a good problem solver and having a ownership to achieve the desired target within stipulated time.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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