Subject: Tech Support Candidate - Arun Chopra
From: Arun Chopra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 10:55:50 -0400

| | Tech Support Test

Name | Arun Chopra
E-mail | [email-masked]
Phone Number | (91) 7088746856
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aakash educational services Pvt ltd | Assistant Manager | | 33500
Previous Employer 1 | F1 services Pvt ltd | Technical SupportExecutive | | 20200
Previous Employer 2 | I enerziger | Technical supportExecutive | | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-It depends on the error coming at my end.
2-If error is related to internet connection then I will check my internet connection,will start my router or check with alternate internet connection.
3- If any other error then I will check browser setting also clear history,cache and cookies of browser. Also reset browser setting.I will also check if any browser updation is available or not.
4- Also I will check if any firewall restrict the website to get opened.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-Swipe down from the top of the screen.
2-Touch and hold bluetooth.
3-Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
4-Tap the name of the Bluetooth device you want to pair with your device.
5Follow any on-screen instructions

What according to you makes you a good candidate for customer service or technical support job? | It's my passion and commitment to service customers with sincerity by means of acknowledging and emphatizing for whatever they're going through for them to feel that we understood their concerns and at the same time for them to feel that they're being valued. For me, customer engagement is really important becasue we're not just here to answer or resolve their queries but also for them to treat us like a friend not just a robot to help them out since we only got to talk to them once. Product knowledge, phone skills are just basics that are easy to learn but a "can-do or willingness to help attitudes" are something that you can do if you are passionate on wat you are doing.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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