Subject: Tech Support Candidate - Nitin Malik
From: Nitin Malik <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 10:15:57 -0400

| | Tech Support Test

Name | Nitin Malik
E-mail | [email-masked]
Phone Number | (91) 8397970909
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Rohtak
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team Computers | Desktop Engineer L2 | NA | 28375
Previous Employer 1 | CMS IT Services Pvt Ltd | Desktop Engineer L1 | 23 March 2019 | 19400
Previous Employer 2 | Sysnet Global Technologies | Customer Support Engineer | 1 October 2018 | 14600

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First, I'll be checking the LAN Cable if it's connected properly or not, then i will be looking for particular error related to what like DNS Server Error or site error, security error and will be looking forward for the resolution like checking the internet connectivity issues, is website working properly, checking the IP Address range. After that i will be opening Command Prompt and run ipconfig /release command and after that ipconfig /renew and will look out if internet has started working or not.

Else i will just right click on the Internet Icon on the right bottom of taskbar and click on troubleshoot and will get these error removed using Admin rights

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on the Bluetooth of both the devices
2. Set the mode of Speaker to bluetooth mode
3. Open Pair new device in mobile and phone will search for the Bluetooth speaker.
4. Click on pair/connect
5. Pop-up will come that device connected

What according to you makes you a good candidate for customer service or technical support job? | I have been troubleshooting  the technical problems from last 4 years and have 99% success rate in first attempt. Can easily solve the problem without taking any help from internet
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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