Subject: Trainer Candidate - Neil Acharya
From: Neil Acharya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 10:04:14 -0400

| | Tech Support Test

Name | Neil Acharya
E-mail | [email-masked]
Phone Number | (91) 9899401935
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | EasyRewardz | Client Ops Manager | | 950000
Previous Employer 1 | Travel Saga | Director Board | | 950000
Previous Employer 2 | GlobalLogic | Manager | | 950000

If Selected, how much time do you need to join? | 2-3 months

Please briefly describe your work experience specifically in training?

Excellent command over written and spoken English
Minimum 2 years experience in Customer Services Training
Ability to independently develop & deliver soft skills training modules
Ability to work with clients to develop product training modules and deliver them independently
Be an excellent people manager
Self motivated, goal oriented, ambitius
Take ownership of project and team and always over deliver
Must live in or around Noida, be able to commute to office independently

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Bringing the audience on the same page, while you make them understand a topic as the audience can be diverse and may come from a different background/domain.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good means you are doing just whats needed.

Great means you stand in their shoes and solve the problem.

What according to you makes you a good candidate for this position? | One who understand what customer service means and deliver the best along with his/her team.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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