Subject: Trainer Candidate - Ridhima Shodwani
From: Ridhima Shodwani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 07:35:59 -0400

| | Tech Support Test

Name | Ridhima Shodwani
E-mail | [email-masked]
Phone Number | (91) 9971074402
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Shalimar Bagh Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Atlas world | Online sales Assistant and merchandiser | 30 june 2017 | Hkd 9300
Previous Employer 2 | Flipkart | Sr associate | Sept 2015 | 32000

If Selected, how much time do you need to join? | Immediate
Please briefly describe your work experience specifically in training? | Have overall 5 years and 6 months experience in BPO AND NON BPO.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

I have experience of managing a team and training a team both. While managing a team the most difficult part was to make the entire team work as a team, since we have associates with different backgrounds, different experiences  and different mindsets, making them understand the meaning of team and getting the targets achieved as a team and not individual.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | In a good customer service , customer barely gets satisfied however in a great customer service customer gets completely satisfied with wining the customers loyalty
What according to you makes you a good candidate for this position? | Any candidate who works with its full heart and loyalty
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |