Subject: Trainer Candidate - Abhishek Kumar
From: Abhishek Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 07:13:48 -0400

| | Tech Support Test

Name | Abhishek Kumar
E-mail | [email-masked]
Phone Number | (91) 7982477513
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurgaon

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ernst and young | Senior Operation consultant | 30 SEP 2020 | 37500
Previous Employer 1 | Ola cabs | Senior Executive | Nov 2017 | 28000
Previous Employer 2 | Shadowfax Technologies Pvt ltd | Associate territory lead | SEP 2016 | 23500

If Selected, how much time do you need to join? | Immediate

Please briefly describe your work experience specifically in training?

Quality training
Onboard training
Technology training
Compliance training
Driver training

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I am associated with transport industry for 5-6 year. There, training vehicle driver or bike ride is always tough.Difficult situation was during Covid-19 training. No-one was sincerely responding to my training about covid DOS and don'ts

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

According to me, Good customer service is delivering product on time but great customer service is , delivering product before time along with post delivery training or after sales service

Good customer service is doing good for customer but great customer service is going above and beyond this expectation.

What according to you makes you a good candidate for this position?

More than 6 years of experience
Involved in training and team management since very long time
Have experience to train illiterate people like cab driver and bike rider.
Various kind of experience in training,like quality training, Compliance training, Technology training etc

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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