Subject: Trainer Candidate - Viparv Chaudhary Viparv
From: Viparv Chaudhary Viparv <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:55:58 -0400

| | Tech Support Test

Name | Viparv Chaudhary Viparv
E-mail | [email-masked]
Phone Number | (91) 7011454825
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | gautam budh nagar

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | YES COURIER SERVICES | OPERATIONS MANAGER | ON NOTICE PERIOD | 58000
Previous Employer 1 | KALKINE | ASSISTANT MANAGER | 28 FEB 2019 | 50000
Previous Employer 2 | IBM INDIA PVT LTD | PRACTITIONER | 12 JAN 2017 | 29000

If Selected, how much time do you need to join? | ONE WEEK
Please briefly describe your work experience specifically in training? | Since past 4 years i am into customer service training, sales and marketing training to 100 of associates.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

Vision of the associates towards targets.
To overcome that initial level of training was to optimise their vision and then carry forward with product training and support material

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good service only indulges with the product and service however great service is associated wholely with the customer to the extent where a customer can corelate with you emotionally as well.
What according to you makes you a good candidate for this position? | A person good with analytics and examined customer thought process well to execute tasks efficiently.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |