Subject: Trainer Candidate - Nancy Gulia
From: Nancy Gulia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:50:40 -0400

| | Tech Support Test

Name | Nancy Gulia
E-mail | [email-masked]
Phone Number | (+91) 9888712893
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Oyo rooms | Trainer | 14.01.2020 | 46000
Previous Employer 2 | MHRIL | Assistant manager - front office | 31.12.2014 | 22000

If Selected, how much time do you need to join? | 5 days
Please briefly describe your work experience specifically in training? | Hospitality training related to the functioning of the hotels, soft skills training, company SOP’s training etc
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Handling trainees with different attitudes, different knowledge levels

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service - means a 3 star rating out of 5.

Great customer service - 5 star rating out of 5, exceptional level of service provided to the customers/ clients / guests . Going out of the way and achieving extra miles. Wow factor !

What according to you makes you a good candidate for this position? | I feel I am perfect for this position because I posses a very good knowledge and experience in customer service industry and training specifically. Good decision making ability, operations management, guest relationship, escalation management, mailing etc.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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