Subject: Trainer Candidate - Faraz Ahmed
From: Faraz Ahmed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 06:46:27 -0400

| | Tech Support Test

Name | Faraz Ahmed
E-mail | [email-masked]
Phone Number | (91) 9100219246
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Hyderabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AOTAX | Assistant manager | April 25th |
Previous Employer 1 | Knoah | Team leader | July 1 2018 |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | Immediate joining
Please briefly describe your work experience specifically in training? | In AOTAX I was specially into training NHT batches about the sales process
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Initially experienced few issues when this COVID started last year.but, now able to manage everything

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

If customer says - Okay , it’s a good service

If if customer says- excellent work then it’s a great service

What according to you makes you a good candidate for this position? | My 8 years of customer support experience
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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