Subject: Tech Support Candidate - Krishnadev Mishra
From: Krishnadev Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 27 May 2021 05:29:44 -0400

| | Tech Support Test

Name | Krishnadev Mishra
E-mail | [email-masked]
Phone Number | (+91) 8448613719
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sultanganj
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Railsampark | Associate | 15 august |
Previous Employer 2 | Airtel | Qa | 30 june | 28000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I can understand you problem. We are here to help you. We will surely help you. Please make sure that there is no problem in your internet connection. Clear out history of your computer. Is your browser updated. Clear out cache memory.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly, swtich onn bluetooth of both the devices. Search device on your phone. Pair it and now you can use it.
What according to you makes you a good candidate for customer service or technical support job? | Customer delightment must be a priority for any one whoever is there to help.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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