Subject: Tech Support Candidate - Sunny Arora
From: Sunny Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 16:29:03 -0400

| | Tech Support Test

Name | Sunny Arora
E-mail | [email-masked]
Phone Number | (91) 9654380981
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Telus International | Sr. Sales Advisor | 21-1-2021 | 32000
Previous Employer 1 | Tech Mahindra | Technical support engineer | 10/02/2017 | 25000
Previous Employer 2 | Tata consultancy services | Sr. Analyst | 5/2/2014 | 23000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I will check and see other websites are working or not.
I can try same website on different web browser.
I can check Https
I will check cookies and reset
I will check proxy settings and change

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open Bluetooth
Search for device
Pair and connect

What according to you makes you a good candidate for customer service or technical support job? | I have been part of this division since long time. I am very good at handling customers and I can manipulate situation. I can make customer happy and satisfy on same call. I can resolve issues.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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