Subject: Tech Support Candidate - RAKESH KUMAR PAL
From: RAKESH KUMAR PAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 12:40:19 -0400

| | Tech Support Test

Name | RAKESH KUMAR PAL
E-mail | [email-masked]
Phone Number | (+91) 8717971149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | allahabad up
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | pratap technocrate | MIS Executive | currently working | 14000
Previous Employer 1 | royal security service pvt ltd | MIS Executive | 16/03/2020 | 12000
Previous Employer 2 | virgo softech pvt ltd | technical support executive | 30/03/2012 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

first we go to the network and security center
then click on the our network connection window and then click on the property option and then new window will open where click on the IPv4 and then new window will open where click on property option and click on the 'obtain DNS server automatically'or input '8.8.8.8' on the 'prefered DNS Server' option and input'8.8.4.4' on the 'alternet DNS Server' option and then click 'ok' and again click 'close'
then 'Refresh' the browser
definatly problem will resolve this error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

first open mobile phone bluetooth.
then 'ON' bluetooth speaker.
search Bluetooth device name from mobile phone and pair speaker device.
after pairing bluetooth speaker is ready to use to take input from mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | because, i have good reach educational degree which make me confident to admire me on this job and i have also customer service and technical support experience of 2.5 year. i understand the pros and cons of this job role. and want to utilize my capability to provide my service to customer to resolving the customer problem and issue that phasing. i feel happy to attend the issue and resolve the problem of customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |