Subject: Tech Support Candidate - Gaurav Singh
From: Gaurav Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 11:37:41 -0400

| | Tech Support Test

Name | Gaurav Singh
E-mail | [email-masked]
Phone Number | (91) 7678498774
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Dwarka Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Team computers | Desktop support Engineer | Currently working | 15202
Previous Employer 1 | Progression infonet | Desktop support Engineer | Mar 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check internet connection
Then i will another websites are working or not if working then i will check this website on another browser
Then i will clear cookies and temporary files

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Open your smartphone's settings and tap Bluetooth. Make sure the switch is on. If the switch is blue, that means it's on. If the switch is gray, tap it to turn it on.

2.Turn on your speaker. When you buy a new Bluetooth speaker, it always starts in pairing mode. This setting is required to find your smartphone

3.
Speaker in the kitchen
Hold your smartphone close to the speaker and wait until it appears on the Bluetooth screen under Other devices. In most cases, the speaker's name or brand will appear here. Tap the name and your smartphone will establish a connection to your Bluetooth speaker.

What according to you makes you a good candidate for customer service or technical support job?

Hardwork and punctuality

Passion about work
I troubleshoot problems till then i got success.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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