Subject: Trainer Candidate - IMRAN TILJIWALA
From: IMRAN TILJIWALA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 11:33:20 -0400

| | Tech Support Test

Name | IMRAN TILJIWALA
E-mail | [email-masked]
Phone Number | (91) 9274464786
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ahmedabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OM Innovation Call Services Pvt Ltd | Centre Manager | NA | 50000
Previous Employer 1 | Saanvi Infotech | Ops Manager | Nov'18 | 42500
Previous Employer 2 | Aegis Customer Support Services Pvt Ltd | Assistant Manager | Nov'18 | 32000

If Selected, how much time do you need to join? | 30 Days

Please briefly describe your work experience specifically in training?

Product/Process Training (NHT)
Soft Skill Training
Refresher Training
Dipcheck report
Briefing Module Preparation
Training Content Preparation
Certification
Client Management

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | no such situation

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Providing Regular Service to customer is Good Service
If customer is facing any issue and resolving customer's complaint within TAT and with customer satisfaction is great customer service

What according to you makes you a good candidate for this position? | According to my experience i am finding myself suitable candidate for this position
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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