Subject: Tech Support Candidate - Rakesh Chowdhary
From: Rakesh Chowdhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 10:11:25 -0400

| | Tech Support Test

Name | Rakesh Chowdhary
E-mail | [email-masked]
Phone Number | (011) 9123294716
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Networking - advance
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OYO | Sr support executive | june 2020 | 30
Previous Employer 1 | Onspot Technology | Sr Support Executive | nov 2019 | 32
Previous Employer 2 | Two Dots global | Sr support executive | Aug 2018 | 28

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I would check the internet working or not if the internet is working that could be the reason the website blocked and if the internet is not working on the user's computer then I will take troubleshoot accordingly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on the speaker as well as Bluetooth.
2. Bluetooth should be open on mobile phones.
3. Search Bluetooth device from the phone and pair it.

What according to you makes you a good candidate for customer service or technical support job? | According to my perspective, a good customer always uses a calm tone of voice and listens to customer query attentively and fix it ASAP.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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