Subject: EPOS - Call Report - 25th May
From: Ashish Dabral <[email-masked]>
To: saurabh <[email-masked]>
Cc: Deeksha <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Wed, 26 May 2021 05:54:09 -0700 (MST)

Hello Sir, 

Please find the attached EPOS call report. 

Shift 	Agents 	inbound 	outbound 	Grand Total 	After Call Work 	Available 	Away 	Offline 	On a Call 	Grand Total 	On Chat time 	Away time after chat 
APAC 	Anupam Tiwari 	2 	4 	6 	0:05:57 	6:40:35 	0:00:54 	0:40:43 	1:31:24 	8:59:33 	0:27:00 	
APAC 	Jessica Chen 	0 	1 	1 	0:03:06 	2:12:22 	0:00:05 		0:05:42 	2:21:15 		0:00:05 
APAC 	Marika Fujita 	2 	1 	3 	0:02:00 	7:16:10 	1:03:20 	0:01:54 	0:36:05 	8:59:29 	0:11:00 	0:52:20 
												0:00:00 
EMEA 	Antonio Iunco 	4 	5 	9 	0:34:36 	5:28:10 	0:59:09 	0:00:18 	1:57:26 	8:59:39 		0:59:09 
EMEA 	Denisa Magda 	4 	3 	7 	0:20:00 	5:46:00 	0:30:58 	2:01:42 	0:21:00 	8:59:40 		0:30:58 
EMEA 	Dheeraj Tripathi 	1 	20 	21 	0:26:28 	6:34:48 	0:32:09 	0:18:53 	1:06:51 	8:59:09 	0:20:00 	0:12:09 
EMEA 	Dipanshu Sharma 	9 	11 	20 	1:04:53 	3:51:36 	1:30:33 		2:32:13 	8:59:15 		1:30:33 
EMEA 	Ismael Zakaria 	8 	8 	16 	0:36:01 	4:45:28 	0:53:06 	1:45:09 	0:59:39 	8:59:23 	0:57:00 	
EMEA 	Levente Szab 	9 	3 	12 	0:41:58 	6:22:00 	0:58:01 	0:05:02 	0:52:24 	8:59:25 		0:58:01 
EMEA 	Rosette Modiri 	8 	10 	18 	0:24:28 	4:51:23 	1:45:22 	0:01:04 	1:57:08 	8:59:25 	0:21:00 	1:24:22 
EMEA 	Sebastian Constantin Coldea 	12 	9 	21 	0:47:01 	4:37:44 	0:57:51 	0:04:23 	2:32:10 	8:59:09 		0:57:51 
												0:00:00 
US 	Arjun Hurry 	1 	1 	2 	0:03:13 	6:18:15 	1:50:45 	0:06:26 	0:40:02 	8:58:41 	0:52:00 	0:58:45 
US 	Md Modassir Hassan 	1 	10 	11 	0:48:23 	5:50:18 	0:58:03 	0:00:57 	1:22:28 	9:00:09 	0:14:00 	0:44:03 
US 	Pradeep Verma 	2 	11 	13 	0:15:58 	5:56:22 	1:55:08 	0:01:01 	0:51:17 	8:59:46 	0:24:00 	1:31:08 
US 	Pravesh Singh 	1 	6 	7 	0:16:31 	5:41:10 	1:34:15 	0:04:41 	1:11:18 	8:47:55 	0:20:00 	1:14:15 
	Grand Total 	64 	103 	167 	6:30:33 	82:12:21 	15:29:39 	5:12:13 	18:37:07 	128:01:53 	4:06:00 	11:53:39 

Regards, 
Ashish Dabral