Subject: Tech Support Candidate - Shubham Singh
From: Shubham Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 08:13:21 -0400

| | Tech Support Test

Name | Shubham Singh
E-mail | [email-masked]
Phone Number | (+91) 8423223328
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Gurugram
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Bharti Airtel | Network support engineer | Still working | 14333
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I will take following steps
1 I will check internet connectivity on my computer and try to open some other pages.
2 I will check the error, if it's something from website end then i will lock a complain with website admin.
3 I will check proxy settings of my browser and correct it, if there's any mistake.
4 I will clear my browsing history and cookies from browser and will try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 Turn on the bluetooth of the speaker
2 Turn on the bluetooth of mobile phone.
3 Search for the speaker in the available devices in the bluetooth scan portion
4 connect to the desired bluetooth speaker and allow to pair them
5 My bluetooth speaker is connected with my phone

What according to you makes you a good candidate for customer service or technical support job? | I have 2 years experience in handling escalated cases from customer in call as well as on mail, i can quickly learn about any technical devices or software and provide excellent support to customer.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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