Subject: Tech Support Candidate - Rohit Jangid
From: Rohit Jangid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:38:04 -0400

| | Tech Support Test

Name | Rohit Jangid
E-mail | [email-masked]
Phone Number | (+91) 9782923229
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghitorni delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SDIL | software Programmer | 30/12/2020 | 36000
Previous Employer 1 | 3i infotech ltd | system Engineer | 26/11/2019 | 15600
Previous Employer 2 | Hcl Services ltd | customer associate engineer | 30/4/2018 | 10000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i prefer to check what kind of error is. If it is "This site can’t be reached" then there are some common reasons like 1. I have entered wrong spelling of website.
2. I am not connected to internet 3. It could be dns resolve issue 4. or is some cases it blocked by IT policies

Please list the steps to connect a Bluetooth speaker to your mobile phone. | In order to connect Bluetooth to my mobile my first step would be making sure the speaker is power on and Bluetooth connection is available then i will to my mobile Bluetooth settings and from available devices select name and click on it to connect
What according to you makes you a good candidate for customer service or technical support job? | When it comes to customer support job first think would be customer satisfaction in any form like solving there issue permanently, and within given time with good feedback.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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