Subject: Trainer Candidate - Deep Sharma
From: Deep Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 06:25:53 -0400

| | Tech Support Test

Name | Deep Sharma
E-mail | [email-masked]
Phone Number | (91) 6280793848
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Chandigarh

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Silver fern education consultant | Project head | 30/05/21 | 40000
Previous Employer 1 | Expert education visa services llp | Regional Manager | 01/03/2021 | 45000
Previous Employer 2 | Logicutaor technologies Pvt ltd | Manager operations | 26/03/2016 | 46000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Soft skill training Product related training and coaching process related training ijp related training six sigma green belt
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Got a situation when reliance BPO applied for copc gold certification 2000 and need to train to/CSE/matrix of copc what auditor can ask sod/80/20 table f to TL in 24 hrs and we got the certification for copc standard
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good services satisfied the client and great service keep them with company by adding extra mile.
What according to you makes you a good candidate for this position? | Experience real time with CSE six sigma certification green belt
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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