Subject: Tech Support Candidate - Rahul Solanki
From: Rahul Solanki <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 05:10:40 -0400

| | Tech Support Test

Name | Rahul Solanki
E-mail | [email-masked]
Phone Number | (110045) 8882515149
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Dwarka
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Encore capital | Desktop support | | 29000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- i will check if other website are being open or not
- if other website are also having some issue means that there no network to the computer
- it may be also possible the ndtv server is down
- it may be possible that particular user trying to  open site doesnt have access

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- need to turn on Bluetooth for both the device speaker and computer
- need to check available device and need to pair that Bluetooth device to computer
- once connected we will be able to user Bluetooth device
- if device not available we can update Bluetooth drivers

What according to you makes you a good candidate for customer service or technical support job?

- in support function our main role should be to satisfy the end user
- we should make end user comfortable and should be able to resolve his/ her issue

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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