Subject: Trainer Candidate - Keshav Jain
From: Keshav Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 04:54:57 -0400

| | Tech Support Test

Name | Keshav Jain
E-mail | [email-masked]
Phone Number | (91) 9315047170
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Naraina

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SBI Cards | Relationship Manager | Currently working | 55000
Previous Employer 1 | Silaris Information pvt LTD | Assistant manager | 31st May 2020 | 40000
Previous Employer 2 | Allsec technology | Team Leader | 2nd April 2018 | 29000

If Selected, how much time do you need to join? | 15 days
Please briefly describe your work experience specifically in training? | As i worked as a manager role from last 3 years so i better know to how carrying out the supervisor responsibility in accordance with the organization's policies and applicable laws.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As of now there is no such roadblock i faced during training time or module.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

when customer having a full satisfaction about answers of quires than i believe in a good and great customer service.
In customer service , there is only Golden rule for every excutive is firstly be in customer shoe at the time of Queries and than described to customer in a  proper Manner.

What according to you makes you a good candidate for this position?

specialize in Customer support.
And I know the perfect SLA depends on 100% customer satisfaction.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |