Subject: Tech Support Candidate - Shivani Singh
From: Shivani Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:25:05 -0400

| | Tech Support Test

Name | Shivani Singh
E-mail | [email-masked]
Phone Number | (91) 7007375264
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Globallogic technology Pvt ltd | Associate analyst | 26 march 2021 | March
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I have restart my device-Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
2.Make Sure the Internet Connection Works-If searching doesn't work, then there's reason to believe that you're not connected to the Internet. Fix the connection issue before proceeding.
3.Check if the Website is Down for Everybody or Just Me-It's a good idea to test if the site you're trying to access is down for everyone, or just you. There's a website that facilitates doing just to check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Place the Bluetooth device in pairing mode.

2.On the iPhone, open the Settings app.

3.Select Bluetooth

4.Ensure Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, select the toggle to turn on Bluetooth.
5.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.
When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job?

I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude towards doing anything in my life. Because of these qualities, I think I would be a valuable asset for your customer service team

On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |