Subject: Tech Support Candidate - Kishan Kumar
From: Kishan Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:14:05 -0400

| | Tech Support Test

Name | Kishan Kumar
E-mail | [email-masked]
Phone Number | (91) 8510812198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Laxmi Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Quatrro global services pvt Ltd | Sr solution engineer | 30 april 2020 | 35000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

It would check the browser settings & extension.then I will reset the browser & before doing that I will take the backup  of favourites.
I will take that to make sure that internet is working properly.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1- Go to phone settings
2-Tap the bluetooth option.
3- Turn on the bluetooth.
4- A list of availble devices will appear.
5-if your speaker is not listed l, press the button on your speaker that makes it disappearcoverable. Its often a button with a bluetooth with a bluetooth  symbol on it.
6- On your mobile select your speaker & thats it ,you are connected.

What according to you makes you a good candidate for customer service or technical support job? | People rerely turn to customer support to let them know everything is going to perfect. As a customer service professional, i will be responsible for resolving people's problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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