Subject: Tech Support Candidate - Gaurav Kumar Verma
From: Gaurav Kumar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:08:30 -0400

| | Tech Support Test

Name | Gaurav Kumar Verma
E-mail | [email-masked]
Phone Number | (+91) 8527656864
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | JHANSI
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | KernelApps Pvt Ltd | Assosiate Technical Support Engineer | 4 Aug 2021 | 29166
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

- Check the internet connection.
- Try a different website/ browser
- Check the error for issue ( website down or internet issue)
- Check DNS.
- Resolution as per the issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

- Open the Bluetooth of the Mobile phone.
- Open the Bluetooth of the Speaker.
- Search the device in the mobile phone and establish the connection.

What according to you makes you a good candidate for customer service or technical support job?

- Have been handling domestic & international clients over call, chat, email & remote sessions.
- Worked on integrated platforms like LiveChat, Zendesk. Jira, Outlook, and many more.
- Have experience of more than 1.5 years of in the same company.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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