Subject: Trainer Candidate - Imran khan
From: Imran khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:06:15 -0400

| | Tech Support Test

Name | Imran khan
E-mail | [email-masked]
Phone Number | (91) 7042145037
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Sec 126 Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Genpact India Pvt Ltd | Senior Process Associate | 24 Oct 2018 | 28000
Previous Employer 2 | NA | | |

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | I have trained my team about operation.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Generally people don't want to learn new things. They want to do as usual. But new generation are eager to learn new things. Younger people are keen to learn but the vintage people don't want to come out of their comfort zone. The main challenge is to train vintage people. But there is no any challenge in to train new comer. Competition is also a big challenge if the trainer is our coullege. He don't take the trainer very seriously. Always there is some mischief people in a team. They don't pay attention in the training and also disturb other.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | If work done by employee is satisfactory then it will be good service. And if customer is completely satisfied and happy then it will be great customer service.
What according to you makes you a good candidate for this position? | Good communication skills, Ms office, teaching experience, leadership quality and motivational skills etc
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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