Subject: Tech Support Candidate - Vivek Rathore
From: Vivek Rathore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 03:00:11 -0400

| | Tech Support Test

Name | Vivek Rathore
E-mail | [email-masked]
Phone Number | (+91) 9166200776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Jodhpur (Rajasthan)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TP Employees | Associate/ Vendor | NA | 29,158
Previous Employer 1 | Comzen Tech. | Team Leader | 10 Feb, 2017 | 23,000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Triage Steps:
1. What is the error shown on screen, accordingly apply the troubleshooting steps.
2. Check for internet connectivity by accessing other sites, if accessible do a speed test as the site that is being accessed may be bulky and not loading due to speed issue.
3. If all previous steps okay, it could be a cache issue, will reset the bowser once or will try with another browser.
4. Will also check if the URL is whitelisted URL or a blocked site, if a blocked site will inform the user so.

Other steps that can be tried will depend on the particular resource policies ascertained by the respective company and if necessary will route/escalate the issue to upper level.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps:
1. Switch on bluetooth on bluetooth speaker and mobile/phone.
2. Pair the bluetooth speaker with phone as it will reflect under bluetooth devices on phone.

What according to you makes you a good candidate for customer service or technical support job? | I am a person who listens the issue calmly and provide to the point and clear troubleshooting steps. Assures customer/user for speedy resolution if within our rights to say so. If and when required raise the issue to higher level and provide the Case No./Incident No. to user so that it can be tracked, reflecting transparency and good will. Empathizing with customer/user, building rapport.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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