Subject: Tech Support Candidate - Chetan Chetan
From: Chetan Chetan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 02:31:53 -0400

| | Tech Support Test

Name | Chetan Chetan
E-mail | [email-masked]
Phone Number | (121001) 8800767079
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | AMS Comtel | Tech Support Executive | 24 September 2020 | 19900
Previous Employer 2 | Sony India | Technical Support Executive | 20 May 2020 | 15900

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps are :
Restart Your Router
Check Website Status
Clear Your Web Browser's Browsing Data
Temporarily Disable Your Firewall
Flush DNS
Use Google DNS
These are some topics and in these there are so many steps that i can explain to the interviewer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are:
Open the Settings app.
Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
Select Bluetooth to view the options.
Select Pair new device to place the Bluetooth device in pairing mode.

What according to you makes you a good candidate for customer service or technical support job? | Because in past i have worked in same profile for almost 1.5 years.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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