Subject: Trainer Candidate - Manoj Chaudhary
From: Manoj Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:43:55 -0400

| | Tech Support Test

Name | Manoj Chaudhary
E-mail | [email-masked]
Phone Number | (91) 9594031063
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Indore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Flybig Airline | Sr. Manager Quality | Current | 1.25
Previous Employer 1 | Godrej Aerospace | Consulant Auditor | Jan 2020 |
Previous Employer 2 | Jet Airways | Asst. Quality Manager | June 2019 |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | A professionally trained Quality Auditor having more than 17+ years of specialized operational experience in performing and conducting independent Quality Assurance audits for leading International Airlines, EASA/ FAA/ AS9100/ AS9120 approved MRO’s, Aviation Ground handling agencies and Fuel Vendors to proactively identify Non-Conformities and areas of improvement.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

As far as training is concerned, making staff understand about regulation is slightly difficult as people are not used to referring regulation as it is.

During audit, people don't want to accept the gap considering self involment.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Meeting the cusmer requirement upto the satisfaction is great customer service.
What according to you makes you a good candidate for this position? | Expertise gained through audits and interactions of multinationals of various national and international organisation.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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