Subject: Trainer Candidate - Akshay Bhalla
From: Akshay Bhalla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:42:25 -0400

| | Tech Support Test

Name | Akshay Bhalla
E-mail | [email-masked]
Phone Number | (91) 9140367898
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OYO Hotels & Homes Pvt.Ltd | Assistant Sales Manager | currently working | 39000
Previous Employer 1 | Footprint Marketing WLL Qatar | Take Over Manager | 10 July 2017 | 5000QAR
Previous Employer 2 | NA | NA | NA | Na

If Selected, how much time do you need to join? | 30Days

Please briefly describe your work experience specifically in training?

Plan, implement and manage sales educational workshops.
Set objectives and KPIs for every employee and trainging.
Schedule group and individual meetings.
Keep abreast of latest sales trends and best practices.
Hands on experience in managing the full training cycle

Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

You presumably can’t prevent the repetition. So the way to keep this crisis to a minimum is to handle it sensitively and recognize that even those people who are not made redundant, will feel unprotected and next time it could even be them, after all.

Keep everyone informed from the earliest possible stage. Don’t wait until you will have more updates. People will get wind of trouble anyways. Their imaginations will blow it up into something bigger than what is, so you are not going to protect them by keeping quiet.
Don’t just tell them the basics. Tell them whatever they want to know. How many redundancies? From which department? What are the criteria for deciding who should go?
Don’t give them guesses. If you haven’t got the information then you can try to find out, but don’t speculate. Whatever you say, will be taken as gospel.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Meeting expectations Vs Exceeding Expectation.
Adding a personal touch.
Providing goods and services at a reasonable price, which creates significantly more value for the consumer – everyone loves feeling like they got a “good deal.”
Focusing on Holistic Experience

What according to you makes you a good candidate for this position? | My skill set is a perfect match for the job requirements. In particular, my sales skills and managerial experience make me an ideal candidate for the position. have the ability to find my niche within a group and support everyone's efforts.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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