Subject: Tech Support Candidate - Amit kumar Amit kumar
From: Amit kumar Amit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:41:48 -0400

| | Tech Support Test

Name | Amit kumar Amit kumar
E-mail | [email-masked]
Phone Number | (+91) 7488049539
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Raigarh
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro limited | Desktop support, engineer | Working | 15k
Previous Employer 1 | Essjay Erricsion | Graduated trainee engineer | 9 nov 2019 | 14k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. I will check network connection.
2.clear browsing history.
3.restart the pc
4 .check the connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open bluetooth both device And search for pair when we will get the pair then I will connect with speaker

What according to you makes you a good candidate for customer service or technical support job?

I hold an nearly two year experience in same profile.
I have good knowledge in technical support.
I am hardworking person.
I know about this job rules and responsibility

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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