Subject: Trainer Candidate - Arjun Singh Raghav
From: Arjun Singh Raghav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:29:05 -0400

| | Tech Support Test

Name | Arjun Singh Raghav
E-mail | [email-masked]
Phone Number | (959) 9915664
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | SGC SERVICES PVT LTD | Operations manager | 04/02/2021 | 30,000
Previous Employer 1 | Infoedge india ltd | Senior executive | 01/06/2019 | 25000
Previous Employer 2 | Religare finvest ltd | Process associate | 01/06/2019 | 21500

If Selected, how much time do you need to join? | Within 10 days
Please briefly describe your work experience specifically in training? | Understanding the process and the workflow and giving the timely downloads to the team for following the same and give the resolution to the clients accordingly.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | While the offices were open it was so smooth with the team to get the things done because of good relations with the team but due to sudden pandemic situations the lockdown has been extended and it was difficult to manage the systems and access for the entire team. But somehow we t was managed and post giving the accessibility to the team the workflow was smooth and manageable.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is something in which you are resolving the customer query for the query he called us or mailed us.

Great customer service is where you ask your valuable client for further assistance and try to resolve the same so the client doesn't have to call or mail us again for related queries and provide the FTR which will increase the entire FTR % of the team

What according to you makes you a good candidate for this position?

Having a relevant experience of customer service in all the fields of the department which includes emails, chat and calls.
Additionally having a knowledge of retention process too so in case if me or my team (trained by me) had to give extra efforts for the revenue then we are capable to serve the organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |