Subject: Trainer Candidate - Kaushik Sengupta
From: Kaushik Sengupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 01:15:26 -0400

| | Tech Support Test

Name | Kaushik Sengupta
E-mail | [email-masked]
Phone Number | (91) 9330995030
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Asansol

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | First Source solutions ltd | Manager | 22.06.2015 |
Previous Employer 1 | Celtycs outsourcing Pvt ltd | Senior quality analyst | 31st March 2009 |
Previous Employer 2 | Imrb international | Quality analyst | 22.12.2004 |

If Selected, how much time do you need to join? | Immediate joiner
Please briefly describe your work experience specifically in training? | Was working as a manager service quality and training and was handling various projects on inbound, outbound,sales , insurance, digital marketing
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Was facing a challenge on the attrition on nht and performance level on sales inputs
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Customer is king and our responsibility is to meet the customer expectations which is good but going extra mile to assure customer gives a smily and have trust on our services whatever is the situation will be great

What according to you makes you a good candidate for this position?

Team management skills
Working on challenging environment on extreme levels and on high pressure meeting the metrics level ,good client management

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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