Subject: Tech Support Candidate - Meghna Khanna
From: Meghna Khanna <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 26 May 2021 00:37:57 -0400

| | Tech Support Test

Name | Meghna Khanna
E-mail | [email-masked]
Phone Number | (91) 9266663696
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Paschim Vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows OS - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Interstar Technologies | AM | Present |
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with International customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | If the error is page cannot be displayed then first I will check my Wi-Fi connection if all lights are on then I will close the browser and try opening some other website...If the site is working fine then there is  possiblility that NDTV website is down...still I would check the browse settings if the website is blocked or not...if wifi lights are not working or DSL is down then I may power off router and restart wifi and wait fr lights to stabilize...still if nothing happens then I will contact ISP..
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I will switch on bluetooth on my phone...then I will search for devices...I will select my speakers from the list and pair it with my phone...
What according to you makes you a good candidate for customer service or technical support job? | If there is a software issue or app issue in phone or computer it's like a challenge to me...untill I get to the root cause of the issue and try various things I can't live in peace...
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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