Subject: Tech Support Candidate - Shelendra Kumar
From: Shelendra Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 23:23:50 -0400

| | Tech Support Test

Name | Shelendra Kumar
E-mail | [email-masked]
Phone Number | (91) 9012059446
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Teleperformance | DO | 30 Apr 2021 | 17500
Previous Employer 1 | NIFA infocom pvt ltd | Trainer | 10 Jan 2020 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we check the url is correct or not. If it is not correct we correct it. If page is showing same problem we check n/w connection. if it's showing connection out we fix it. after fix connection we refresh page. If page is not open showing same problem. we check data is on or not. If it's not on we on it and again refresh page. If showing same problem we kill current page and open new page. If showing same problem we restart system. If showing same problem we install new veraion of browser and so on......
Please list the steps to connect a Bluetooth speaker to your mobile phone. | On bluetooth of device as well as phone then after search for device in your phone. It shows list of devices thier  bluetooth is on, select one which is your device and create pair after completion of these process your device ready to use
What according to you makes you a good candidate for customer service or technical support job? | I am quick learner and I am always quirious about new things. I always search something better than this so I can be good candidate for your company.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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