Subject: Trainer Candidate - shubham kumar
From: shubham kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 11:23:27 -0400

| | Tech Support Test

Name | shubham kumar
E-mail | [email-masked]
Phone Number | (201001) 7532035172
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | ghaziabad

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | bajaj autos | sales executive | working | 18000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | immediately
Please briefly describe your work experience specifically in training? | i currently working with bajaj two wheeler at the designation of a sales executive and customer relationship manager.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes

Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team.

1. Trained a employee to understand the actual need of customer .
2. make a customer completely satisfied with our services.
3. How to  follow up post sales customer?

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | good customer are those which are comes only for complete their need where as great customer are those which complete their need and gave a honest feedback regarding our services and gave suggestions to improve our services.

What according to you makes you a good candidate for this position?

my interpersonal skills and positive attitude in favour of customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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