Subject: Tech Support Candidate - Lalit Kumar
From: Lalit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 25 May 2021 10:39:48 -0400

| | Tech Support Test

Name | Lalit Kumar
E-mail | [email-masked]
Phone Number | (91) 9873435576
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Insurance experience

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Genpact | Process associates | Still working |
Previous Employer 1 | Tech Mahindra | Process executive | 20 months |
Previous Employer 2 | Cogent pvt limited | Process executive | 24 months |

In your past experience you have (select all that applies)

Interacted with customers over Email
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will the internet connection
If connections is okay then i will check another website on my browser to identify the issue the with (www.ndtv.com)

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Turn on Bluetooth of mobile and speakers
2.Search the device name and connect it.

What according to you makes you a good candidate for customer service or technical support job?

Communication skills
Politeness
Good listening
Empathy
Knowledge

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |